Effective Date: July 2026
At Shirakole Diagnostic Centre, we value your privacy and are committed to protecting the personal and medical information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our diagnostic services. The website offers online test booking, report downloads, home blood collection requests, and enquiry forms for patients.
1. Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth (where applicable)
- Gender
Medical Information
- Test bookings
- Doctor referral details
- Diagnostic reports
- Medical history shared for testing
- Home blood collection requests
Technical Information
- IP Address
- Browser Type
- Device Information
- Cookies
- Website usage statistics
2. How We Use Your Information
Your information is collected to:
- Process test bookings and appointments
- Generate and deliver diagnostic reports
- Arrange home sample collection
- Respond to enquiries and support requests
- Send appointment reminders and service updates
- Improve website performance and user experience
- Comply with applicable legal and regulatory requirements
3. Medical Confidentiality
We treat all patient information as confidential.
Diagnostic reports and medical records are shared only:
- With the patient
- With authorized family members (where permitted)
- With referring doctors
- When required by applicable law or government authorities
4. Data Security
We implement reasonable technical and administrative safeguards to protect your personal and medical information from:
- Unauthorized access
- Data loss
- Alteration
- Misuse
- Unauthorized disclosure
Although we take appropriate security measures, no online system can guarantee complete security.
5. Cookies
Our website may use cookies to:
- Improve website functionality
- Remember user preferences
- Analyze website traffic
- Enhance user experience
You may disable cookies through your browser settings, although some website features may not function properly.
6. Third-Party Services
We may work with trusted partners for:
- Laboratory testing
- Payment processing (if online payments are introduced)
- Website hosting
- Analytics
These providers are required to maintain the confidentiality and security of your information.
7. Online Reports
Patients downloading reports through our website are responsible for keeping their login credentials or report access details confidential.
We recommend downloading reports only on trusted devices.
8. Data Retention
We retain personal and medical information only for as long as necessary:
- To provide healthcare services
- To maintain medical records
- To comply with applicable laws and healthcare regulations
9. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your contact details
- Ask questions regarding how your information is used
Certain medical records may be retained as required by law.
10. Children’s Privacy
Our services may be used for children under the supervision of parents or legal guardians. Information relating to minors is collected only for providing diagnostic services.
11. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
12. Changes to this Privacy Policy
We may update this Privacy Policy periodically.
Any changes will be posted on this page along with the updated Effective Date.
13. Contact Us
Shirakole Diagnostic Centre
Address:
Near PNB Bank, P.O. Shirakole, P.S. Usthi, D.H. Road, South 24 Parganas, West Bengal – 743513
Phone: +91 94332 76365 / +91 94337 93915
Landline: 033-2950 2633